Effective Date: [02/09/2023]

At EU Crackrc, customer satisfaction is important to us. We are committed to delivering products quickly, securely, and professionally. Please read our Refund & Returns Policy carefully before placing an order.

1. General Policy

Due to the nature of our products and shipping process, all sales are generally considered final once an order has been processed and shipped.

However, we are committed to reviewing any legitimate issue and working toward a fair resolution where appropriate.

2. Order Cancellations

  • Orders may only be canceled before they are processed or dispatched.
  • Once an order has been shipped, it cannot be canceled.
  • To request cancellation, contact us immediately via our support channels.

3. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • An incorrect item
  • An incomplete order

You must contact us within 48 hours of delivery with clear evidence (such as photos).

Our team will carefully review the situation and may offer:

  • A replacement
  • Store credit
  • A partial refund (where applicable)

4. Non-Delivery Issues

If your package does not arrive within the estimated timeframe:

  • Contact us for assistance
  • We will verify shipping status with the mailing agency

Please note:

  • Delays caused by customs, courier disruptions, or incorrect address details are outside our direct control.
  • Incorrect shipping information provided by the customer voids refund eligibility.

5. Returns

For safety, security, and logistical reasons, we do not accept physical returns unless explicitly authorized.

Unauthorized returns will not be processed or refunded.

6. Refund Processing

If a refund is approved:

  • Refunds are issued using the original payment method
  • Processing times may vary depending on your payment provider
  • EU Crackrc is not responsible for banking or transaction delays

7. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information
  • Ensuring products comply with local regulations
  • Being available to receive the package

We are not liable for issues arising from incorrect details or local legal restrictions.

8. Our Commitment

At EU Crackrc, we pride ourselves on:

✔ Reliable service
✔ Secure and professional packaging
✔ Fast EU delivery (including 24-hour express options)
✔ Responsive WhatsApp support

If an issue arises, we encourage you to contact us directly. Our team is always available and committed to resolving concerns professionally and respectfully.